Healthcare and Social Services Communication Solution

Secure and reliable communication among front-line staff, medical workers, patients and volunteers

Critical Communication for Healthcare and Social Services

Healthcare and social service organizations require seamless communication strategies to share critical information with key personnel rapidly. Whether it’s a community center, country health department, or large hospital system, One Call Now can assist with employee and social services notifications, patient communications and crisis alerts. When it comes to smooth operations for these industries, having the right message in the right hands at the right time could make all the difference in getting the help local residents and patients need.

Hospitals, care facilities, and community resources use One Call Now’s group messaging because it’s simple, efficient, and secure. You can send messages anytime from any phone or Internet-connected computer. Take care of your patients and local residents in need of services; we’ll handle the communication. Our services also strengthen compliance with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

Mobile phone on white background display the One Call Now interface using a mobile app on the Send Message Screen

How Routine Communications and Notifications Work with One Call Now

One Call Now enables healthcare and social services facilities to streamline communication without sacrificing security:

  • Initiate crisis and employee communication to allow your staff, patients and volunteers to be prepared and connected when seconds count.
  • Keep patients informed via notifications regarding appointments, payment and medication reminders, upcoming events and satisfaction surveys.
  • Fill open shifts from last-minute call-offs, trauma or other specialty requests and notify staff of schedule changes.
  • Notify a few individuals or thousands without tying-up staff, phone lines or interrupting operations.
  • Reach individuals in their preferred language via the medium that best suits your need: voice, SMS text or email.

Healthcare Staffing Management and Business Continuity

Filling open shifts due to any situation will be part of the balancing act in patient care. You need to prepare for the challenges of staff scheduling with a communication solution that gets the right trained staff to the patients that need them.

  • Send voice or text messages to recruit for understaffed shifts – one call can reach employees in seconds.
  • Get detailed reporting that confirms successful contacts and explains unsuccessful attempts.
  • Request touch-tone responses to your messages in minutes.
  • Deliver daily room and floor assignments.
  • Issue important reminders to employees.
  • Relay time-sensitive announcements.
  • Notify staff of schedule changes.
  • Schedule meetings and training.

Improved Customer Notification and Retention with WIC and One Call Now

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) utilizes One Call Now’s WIC Client Notification Solution when providing essential services to those in need. WIC has been supporting the health of low-income women, infants and children for nearly 50 years, serving about half of all infants born in the United States. WIC implemented One Call Now to improve their customer and staff messaging, and provide:

  • High-speed SMS alerts
  • Remote appointment instructions
  • Tens of thousands of texts and call in minutes
  • Two-way chat integration for encrypted one-on-one
  • Customized automated messaging

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