Blog

3 Tips for Gaining Control in an Emergency

I saw a news story about how first responders prepare for the unexpected. One official said, “We need to stay familiar with the tools and procedures that are not part of our day-to-day operations. During an emergency, we need to have as much control over the situation as possible.” Now that got me thinking… When […]

Doing More with Less

“We need to do more with less.” Here we go again. Are you as tired of hearing that as I am? At work, at home, in our communities… the mandate is unrelenting. It’s a challenge; but it’s also a reality. So let’s deal with it. Perhaps one of the best ways to approach it is […]

Making the Case for Payment Reminders

Five Ideas to Help turn Late Payers into Gold Every month, whether I have a balance or not, I get an email reminding me that my credit card payment is due in 10 days. I’ve never been late with a payment, so initially I wondered, “Why did they send this?” When I recognized that it […]

Crisis Leadership & Emergency Responses

Thinking beyond the plan… a finely-tuned execution makes a good plan great! The midst of a crisis is not the time to figure out what works and what doesn’t. People will be caught off guard. Some will panic. In most instances, there will be chaos and confusion. Dealing effectively with crises, demands leadership, planned responses […]

Social Media May Hit the Target, But It’s Not a Magic Bullet

Oh no, not another article about social media! Wait, give me a chance. Here we’ll discuss it from an operations standpoint for property management. Like all popular topics, it’s tough to write about social media without spouting a few clichés. So here they come… Social media is here to stay. Using web and mobile technologies, […]