Blog

Three Reasons Automated Messages Keep Your Congregation Engaged

With competition from other activities, summer is when many churches are grappling with keeping members in pews. This makes it a perfect time for your church to renew its commitment to communicate with its flock. Creating communications that engage the entire congregation may seem out of reach. “My congregation is so diverse,” you might worry. […]

Four Ways to Bring Proactive Customer Service to Life

The other day a friend told me, “I spend all my time reacting and putting out fires. I don’t have time to be proactive.” Who doesn’t understand that feeling? The shift to a more proactive approach to customer service doesn’t have to mean sweeping changes. Just a few tweaks can net great results. Consider these […]

Text-Only: Missed Messages and Misunderstandings

Text-only messaging spells missed opportunities Text-only services like to say that everyone texts. Certainly a large percent of the population does… but that’s not “everyone.” So who isn’t texting? The older generations and those who cannot afford data plans. Would it be OK to just exclude them from your communications? There’s no doubt about it; […]

To Tow… or Not To Tow? Seven Tips to Keep that from Being the Question

I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court. Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a […]

Is The Voice Mightier Than the Keypad?

Text Text may be all the rage when it comes to getting your message heard quickly, but is it the way to present that message in the very best light? According to “The Sound of Intellect,” a recent paper from the Booth School of Business at the University of Chicago, the answer is a resounding “no.” In fact, […]

Change Can Be Good

Change is inevitable, except from a vending machine.* Change. Good or not so good? We can all cite examples of not-so-good change: the new job with the micromanaging boss, or the new car that was the biggest lemon on the tree. Then there’s good change. Remember when you had to do most of your holiday […]

What churches are telling us…about today and tomorrow

Churches have always been an important part of our mission here at One Call Now, and for years, we have tried our best to do everything we can to stay attuned to their needs and provide them a reliable, affordable set of notification tools. In turn, these churches have rewarded us with their loyalty and […]

“You’re Already A Customer, So You Don’t Count”

If your top priority is to attract new residents… read this. I was the only customer at a car rental agency the other day, yet no one would help me. They were too busy answering the phones. I finally gave up and called them. When the service rep realized that the person on the other […]