Blog

“You’re Already A Customer, So You Don’t Count”

If your top priority is to attract new residents… read this. I was the only customer at a car rental agency the other day, yet no one would help me. They were too busy answering the phones. I finally gave up and called them. When the service rep realized that the person on the other […]

3 Tips for Gaining Control in an Emergency

I saw a news story about how first responders prepare for the unexpected. One official said, “We need to stay familiar with the tools and procedures that are not part of our day-to-day operations. During an emergency, we need to have as much control over the situation as possible.” Now that got me thinking… When […]

Doing More with Less

“We need to do more with less.” Here we go again. Are you as tired of hearing that as I am? At work, at home, in our communities… the mandate is unrelenting. It’s a challenge; but it’s also a reality. So let’s deal with it. Perhaps one of the best ways to approach it is […]

Crisis Leadership & Emergency Responses

Thinking beyond the plan… a finely-tuned execution makes a good plan great! The midst of a crisis is not the time to figure out what works and what doesn’t. People will be caught off guard. Some will panic. In most instances, there will be chaos and confusion. Dealing effectively with crises, demands leadership, planned responses […]

‘Tis the Season… For Maintenance!

Spring has sprung and so have leaks, cracks, weeds, you name it! Spring has sprung… it’s maintenance season! After the winter thaw come the winds, the rain, the leaky pipes and roofs, the cracked paint, the weed surge, the potholes, need I say more? It’s a time when property maintenance becomes a frantic rush to […]