Blog

Non-English? Non-Spanish? What About the Gap?

My son’s classmate had some great stories when he returned to the US from a nine-month total immersion foreign-language study program. Most were about his struggles with the language… how a mispronounced word or voice inflection dramatically changed meanings and create some awkward situations. That made me wonder… what is the impact on non-English speaking […]

Is The Voice Mightier Than the Keypad?

Text Text may be all the rage when it comes to getting your message heard quickly, but is it the way to present that message in the very best light? According to “The Sound of Intellect,” a recent paper from the Booth School of Business at the University of Chicago, the answer is a resounding “no.” In fact, […]

A Better Way to Communicate with Residents

If you’re like most property managers, you’ve developed a method for communicating with your residents. You may not stop to think about how successfully it works. You are probably more concerned with making sure you notify every resident about emergencies, utility outages, or maintenance work that affects the whole community. Maybe it’s time to think […]

Resident Communication is Not One Size Fits All

In property management, communicating with residents is more important now than ever. Long gone are the days when you can post a sign or hand out flyers to inform your residents. Many companies have turned to mass notification services to fix this communication problem. However, some use text-only services as their solution. While this may […]

Text-Only: Missed Messages and Misunderstandings

There’s no doubt about it; text messaging is a hit… but it’s loaded with misses, too. Why use a communication method that most people use, instead of using the methods that all people use? Here we’ll discuss the draw backs of text-only messaging and the advantages of using multiple communication methods to reach your residents. […]

‘Tis the Season… For Maintenance!

Spring has sprung and so have leaks, cracks, weeds, you name it! Spring has sprung… it’s maintenance season! After the winter thaw come the winds, the rain, the leaky pipes and roofs, the cracked paint, the weed surge, the potholes, need I say more? It’s a time when property maintenance becomes a frantic rush to […]

Social Media May Hit the Target, But It’s Not a Magic Bullet

Oh no, not another article about social media! Wait, give me a chance. Here we’ll discuss it from an operations standpoint for property management. Like all popular topics, it’s tough to write about social media without spouting a few clichés. So here they come… Social media is here to stay. Using web and mobile technologies, […]

The Push to Reduce Readmissions

Practical Tools for the Front Line If you work in a hospital, you’re working to help patients fight the good fight for their health. You’re also on the front lines of a battle that’s happening in hospitals across the country. You’re involved in a huge campaign to reduce readmissions… and the pressure is on. What’s […]