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Best Practices for Texting Customers

A study from Portio Research Limited recently declared SMS to be “the language of six billion people.” Specifically, data from the independent research company indicates that 6.1 billion people out of a total human population of 7.3 billion use SMS-capable mobile phones. The conclusion? Text message can be used to reach a staggering 84 percent […]

To Tow… or Not To Tow? Seven Tips to Keep that from Being the Question

I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court. Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a […]

A Better Way to Communicate with Residents

If you’re like most property managers, you’ve developed a method for communicating with your residents. You may not stop to think about how successfully it works. You are probably more concerned with making sure you notify every resident about emergencies, utility outages, or maintenance work that affects the whole community. Maybe it’s time to think […]

Resident Communication is Not One Size Fits All

In property management, communicating with residents is more important now than ever. Long gone are the days when you can post a sign or hand out flyers to inform your residents. Many companies have turned to mass notification services to fix this communication problem. However, some use text-only services as their solution. While this may […]

“You’re Already A Customer, So You Don’t Count”

If your top priority is to attract new residents… read this. I was the only customer at a car rental agency the other day, yet no one would help me. They were too busy answering the phones. I finally gave up and called them. When the service rep realized that the person on the other […]

Text-Only: Missed Messages and Misunderstandings

There’s no doubt about it; text messaging is a hit… but it’s loaded with misses, too. Why use a communication method that most people use, instead of using the methods that all people use? Here we’ll discuss the draw backs of text-only messaging and the advantages of using multiple communication methods to reach your residents. […]

3 Tips for Gaining Control in an Emergency

I saw a news story about how first responders prepare for the unexpected. One official said, “We need to stay familiar with the tools and procedures that are not part of our day-to-day operations. During an emergency, we need to have as much control over the situation as possible.” Now that got me thinking… When […]

Doing More with Less

“We need to do more with less.” Here we go again. Are you as tired of hearing that as I am? At work, at home, in our communities… the mandate is unrelenting. It’s a challenge; but it’s also a reality. So let’s deal with it. Perhaps one of the best ways to approach it is […]

Making the Case for Payment Reminders

Five Ideas to Help turn Late Payers into Gold Every month, whether I have a balance or not, I get an email reminding me that my credit card payment is due in 10 days. I’ve never been late with a payment, so initially I wondered, “Why did they send this?” When I recognized that it […]

Crisis Leadership & Emergency Responses

Thinking beyond the plan… a finely-tuned execution makes a good plan great! The midst of a crisis is not the time to figure out what works and what doesn’t. People will be caught off guard. Some will panic. In most instances, there will be chaos and confusion. Dealing effectively with crises, demands leadership, planned responses […]