Blog

Non-English? Non-Spanish? What About the Gap?

My son’s classmate had some great stories when he returned to the US from a nine-month total immersion foreign-language study program. Most were about his struggles with the language… how a mispronounced word or voice inflection dramatically changed meanings and create some awkward situations. That made me wonder… what is the impact on non-English speaking […]

Six Fall Preventative Maintenance Tips for Property Managers

Fall is upon us, bringing with it all of the things we know and love about autumn, including everything from glorious foliage to holiday cheer. However, the seasonal shift can also be accompanied by unwanted aspects — particularly for property managers who don’t stay ahead of the game. These six preventative maintenance tasks can help keep your property in […]

How Climate Change is Affecting Property Management

If you think that climate change has nothing to do with property management, think back to the last time you experienced a weather event at your managed properties. Hurricanes, blizzards, droughts, deep freezes, and other weather events can affect the property and units. To be prepared, property managers must anticipate how climate change will impact […]

To Tow… or Not To Tow? Seven Tips to Keep that from Being the Question

I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court. Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a […]

Weather or Not, Residents Appreciate Notifications

No, that was not a typo… Residents of apartment communities appreciate communication from their property managers, especially when it comes to critical information like severe weather alerts. Even for everyday occurrences like maintenance, resident satisfaction tends to increase as communication increases. Providing residents with a way to respond — and reach a live staff member […]

Make Your Property the Total Package

Property managers get a lot of packages for their residents. Trying to notify these residents and make sure everyone gets what they ordered in a timely manner can be difficult, frustrating, and time-consuming. However, there are ways to improve the transfer of delivered packages from property managers to their residents. The Survey Says… According to […]

Forever Young: Engaging Senior Living Residents Through Activity

Taking care of our aging population is about more than just three square meals a day and providing a clean place to sleep. The bare essentials will keep human beings alive, but they don’t help them live, and when it comes to our parents and grandparents, that’s a fact younger generations all too often tend […]

3… 2… 1… Cook Off!

  It’s that time of year! Cook-offs everywhere are starting their initial planning stages. In this industry, cook-offs are a great way to engage your residents and to get your whole community involved in something yummy. ‘Tis the season for chili. If you do a quick Google search, millions of results appear for award winning chili […]

Renting to Millennials: What You Need to Know

While the Baby Boomers have long held the title of “largest generation ever,” the Millennials — born between the early 1980s and the early 2000s — are poised to overtake them in the very near future. But not only do Millennials represent sheer and unprecedented numbers, they also represent something else: massive buying power. By the year […]

Top 10 Apartment Resident Complaints…and What You Can Do About Them

What would you give for a peek inside the minds of your residents? Thanks to the results of a recent apartment resident customer satisfaction survey from leading marketing research firm J Turner Research, you may be closer to understanding than you think.  Let’s take a closer look at the study findings, along with what they mean […]