Blog

Package Season is Here… Are You Ready?

It’s that time of year when rental offices everywhere overflow with packages for residents. Sorting them and notifying residents can be difficult, frustrating, and time-consuming. However, there are ways to streamline the process. The Survey Says… According to a recent survey from NMHC/Kinsley, apartment communities can get up to 100 packages every week. When the holidays […]

Rent Reminders

The conversation most property managers dread We hear from many of our property management clients that there are few aspects of their jobs that are more frustrating than dealing with residents who are always late with the rent—or stop paying completely. Even the best of tenants can hit a rough spot. And, sometimes they get […]

5 Tips to Help You Prepare for Budget Season

As a residential property manager, you’re likely already gearing up for the 2017 budget season. As busy as property managers are with the many hats they wear — marketing and sales, screening prospective residents, assisting with all manner of residents requests, and more — most understand that putting together a solid budget is critical for […]

Make Your Property the Total Package

Property managers get a lot of packages for their residents. Trying to notify these residents and make sure everyone gets what they ordered in a timely manner can be difficult, frustrating, and time-consuming. However, there are ways to improve the transfer of delivered packages from property managers to their residents. The Survey Says… According to […]

3… 2… 1… Cook Off!

  It’s that time of year! Cook-offs everywhere are starting their initial planning stages. In this industry, cook-offs are a great way to engage your residents and to get your whole community involved in something yummy. ‘Tis the season for chili. If you do a quick Google search, millions of results appear for award winning chili […]

“It Was Like That When I Moved In!”

“It was like that when I moved in!” How many times have you heard these words from the mouths of residents? If you’re like most property managers, the answer is: more times than you care to remember. While disagreements between you and your resident regarding responsibility for damages and security deposits do occur, there a few things you can […]

Top 10 Apartment Resident Complaints…and What You Can Do About Them

What would you give for a peek inside the minds of your residents? Thanks to the results of a recent apartment resident customer satisfaction survey from leading marketing research firm J Turner Research, you may be closer to understanding than you think.  Let’s take a closer look at the study findings, along with what they mean […]

Understanding the Importance of Senior Resident Engagement

As people enter into their senior years — 55 and up — they often become limited in their mobility or their ability to take care of themselves without help. Because of this, many of them opt for senior care communities. These communities are also well known for being accommodating to seniors who are in good health. […]

Three Ways to Deal with Difficult Residents

Every property manager has faced them at one point or another: terrible residents. Whether they blare loud music, are constantly late with the rent, or cause property damage, there are endless ways for residents to make your life — and the lives of their neighbors — more difficult. While you can’t always change the way […]