Blog

Property Managers Need to be in Touch

Residents of apartment communities appreciate communication from their property managers, especially when it comes to critical information like severe weather alerts. Even for everyday occurrences like maintenance, resident satisfaction tends to increase as communication increases. Providing residents with a way to respond — and reach a live staff member when necessary — also fosters positive relationships. In […]

Package Season is Here… Are You Ready?

It’s that time of year when rental offices everywhere overflow with packages for residents. Sorting them and notifying residents can be difficult, frustrating, and time-consuming. However, there are ways to streamline the process. The Survey Says… According to a recent survey from NMHC/Kinsley, apartment communities can get up to 100 packages every week. When the holidays […]

Keep Occupancy High with Proactive Communication & Reputation Management

Nearly everyone today checks reviews before making a decision — ordering a vacuum cleaner, buying a car, taking a job, trying a new restaurant — and certainly before moving into a new apartment community. With all of the focus on an organization’s online reputation, how can you be sure that your properties are presenting a […]

Is Your Reputation Management on Point?

Property managers and owners work hard to make their properties attractive to tenants. But can one bad online review undo all of the good you’ve done? Yes, according to digital marketing strategy firm Convince & Convert, which insists that reputation management should be every company’s top marketing priority. The reasoning? Because “what people say about your […]

Rent Reminders

The conversation most property managers dread We hear from many of our property management clients that there are few aspects of their jobs that are more frustrating than dealing with residents who are always late with the rent—or stop paying completely. Even the best of tenants can hit a rough spot. And, sometimes they get […]

The Baby Boomer Rental Boom: What All Residential Property Managers Need to Know

Approximately 10,000 Baby Boomers have turned 65 every day since 2011 and will continue to do so until 2030, according to data from the Pew Research Center. The aging population is anticipated to have a sweeping impact across various aspects of society—from healthcare to the economy. One particular sector set for major change in the […]

Four Ways to Bring Proactive Customer Service to Life

The other day a friend told me, “I spend all my time reacting and putting out fires. I don’t have time to be proactive.” Who doesn’t understand that feeling? The shift to a more proactive approach to customer service doesn’t have to mean sweeping changes. Just a few tweaks can net great results. Consider these […]

Seniors “Like” Social Media: Senior Living Communities Should, Too

Social media usage by the 65-and-over set more-than-tripled in the five-year period between 2010 and 2015, according to a report from Pew Research Center. So what’s a forward-thinking senior living community to do when it comes to communicating with its residents? The answer is simple: Meet them where they live. Let’s take a closer look […]

‘Tis the Season… For Maintenance!

Spring has sprung and so have leaks, cracks, weeds, you name it! Spring has sprung… it’s maintenance season! After the winter thaw come the winds, the rain, the leaky pipes and roofs, the cracked paint, the weed surge, the potholes, need I say more? It’s a time when property maintenance becomes a frantic rush to […]