Blog

Send Automated Rent Reminders with the One Call Now and Yardi Voyager Integration

The conversation most property managers dread We hear from many of our property management clients that there are few aspects of their jobs that are more frustrating than dealing with residents who are always late with the rent—or stop paying completely. Even the best of tenants can hit a rough spot. And, sometimes they get […]

Property Managers Need to be in Touch

Residents of apartment communities appreciate communication from their property managers, especially when it comes to critical information like severe weather alerts. Even for everyday occurrences like maintenance, resident satisfaction tends to increase as communication increases. Providing residents with a way to respond — and reach a live staff member when necessary — also fosters positive relationships. In […]

Package Season is Here… Are You Ready?

It’s that time of year when rental offices everywhere overflow with packages for residents. Sorting them and notifying residents can be difficult, frustrating, and time-consuming. However, there are ways to streamline the process. The Survey Says… According to a recent survey from NMHC/Kinsley, apartment communities can get up to 100 packages every week. When the holidays […]

Keep Occupancy High with Proactive Communication & Reputation Management

Nearly everyone today checks reviews before making a decision — ordering a vacuum cleaner, buying a car, taking a job, trying a new restaurant — and certainly before moving into a new apartment community. With all of the focus on an organization’s online reputation, how can you be sure that your properties are presenting a […]

Is Your Reputation Management on Point?

Property managers and owners work hard to make their properties attractive to tenants. But can one bad online review undo all of the good you’ve done? Yes, according to digital marketing strategy firm Convince & Convert, which insists that reputation management should be every company’s top marketing priority. The reasoning? Because “what people say about your […]

Non-English? Non-Spanish? What About the Gap?

My son’s classmate had some great stories when he returned to the US from a nine-month total immersion foreign-language study program. Most were about his struggles with the language… how a mispronounced word or voice inflection dramatically changed meanings and create some awkward situations. That made me wonder… what is the impact on non-English speaking […]

Six Fall Preventative Maintenance Tips for Property Managers

Fall is upon us, bringing with it all of the things we know and love about autumn, including everything from glorious foliage to holiday cheer. However, the seasonal shift can also be accompanied by unwanted aspects — particularly for property managers who don’t stay ahead of the game. These six preventative maintenance tasks can help keep your property in […]

The Baby Boomer Rental Boom: What All Residential Property Managers Need to Know

Approximately 10,000 Baby Boomers have turned 65 every day since 2011 and will continue to do so until 2030, according to data from the Pew Research Center. The aging population is anticipated to have a sweeping impact across various aspects of society—from healthcare to the economy. One particular sector set for major change in the […]

5 Tips to Help You Prepare for Budget Season

As a residential property manager, you’re likely already gearing up for the 2017 budget season. As busy as property managers are with the many hats they wear — marketing and sales, screening prospective residents, assisting with all manner of residents requests, and more — most understand that putting together a solid budget is critical for […]

Package Notification Services Help Residents, Property Managers Alike

With almost 20 percent of Americans purchasing something online as often as one to two times a week, packages make up a huge portion of residential mail. While home owners with a front porch have a secure place for postal workers to leave packages, apartment dwellers do not. Tenants who live in apartments and are […]