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You talkin’ to me? No soup for you!

School newsletters are going out yet again reminding parents to pay their kids’ school fees for the year. They’re due in September… it’s now April and most schools are thousands of dollars short. That’s a lot of money and I’m sure many of the parents who owe fees don’t realize that they’re the ones who […]

Weather or Not, Residents Appreciate Notifications

No, that was not a typo… Residents of apartment communities appreciate communication from their property managers, especially when it comes to critical information like severe weather alerts. Even for everyday occurrences like maintenance, resident satisfaction tends to increase as communication increases. Providing residents with a way to respond — and reach a live staff member […]

Change Can Be Good

Change is inevitable, except from a vending machine.* Change. Good or not so good? We can all cite examples of not-so-good change: the new job with the micromanaging boss, or the new car that was the biggest lemon on the tree. Then there’s good change. Remember when you had to do most of your holiday […]

The Push to Reduce Readmissions

Practical Tools for the Front Line If you work in a hospital, you’re working to help patients fight the good fight for their health. You’re also on the front lines of a battle that’s happening in hospitals across the country. You’re involved in a huge campaign to reduce readmissions… and the pressure is on. What’s […]

“That Happened Before I Got Here”

What do you do when you inherit a mess? “Well, I inherited a real mess here.” That’s the response I got to the How’s-it-going? greeting I gave a new property manager at a well-established managed community. She continued, “Property management before me left under suspicious circumstances. The one before her developed contentious relationships with the board, […]

Plowing Through the Frightful Weather Outside

If snow is in your forecast, a snow removal policy is a must-have for your tool box. If you have a policy, compliance can still be a hassle, so maybe it’s time to revise it. 1. Publish and distribute your snow removal policy. Let your residents know what to expect when it snows. Spell out: […]