Blog

Non-English? Non-Spanish? What About the Gap?

My son’s classmate had some great stories when he returned to the US from a nine-month total immersion foreign-language study program. Most were about his struggles with the language… how a mispronounced word or voice inflection dramatically changed meanings and create some awkward situations. That made me wonder… what is the impact on non-English speaking […]

Four Ways to Bring Proactive Customer Service to Life

The other day a friend told me, “I spend all my time reacting and putting out fires. I don’t have time to be proactive.” Who doesn’t understand that feeling? The shift to a more proactive approach to customer service doesn’t have to mean sweeping changes. Just a few tweaks can net great results. Consider these […]

6 Ways One Call Now Can Streamline Staffing Communications

You exchange a multitude of important information with your staff every day. But how you choose to communicate that information can mean the difference between an efficient, streamlined process and a waste of everyone’s time. Whether you’re sending out calls for open shifts or conducting a simple staff survey, One Call Now can help you […]