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Resident Safety: A common-sense approach

Security is a tough nut. Everyone wants it, yet no one can guarantee it. Most lease agreements make that clear. But as you well know, resident safety is not completely out of your realm of responsibility. So let’s take a common-sense look at some of the legal, ethical and business aspects. Legal If bad things […]

Communicating with Residents… Maybe it’s time for a reality check?

Not all that long ago my planning calendar was my daily road map. It would give me a good idea about how my day was going to go… what I needed to do. That’s no longer the case. Thanks to the technology that allows us to instantly communicate with others, others can in turn instantly […]

Making the Case for Payment Reminders

Five Ideas to Help turn Late Payers into Gold Every month, whether I have a balance or not, I get an email reminding me that my credit card payment is due in 10 days. I’ve never been late with a payment, so initially I wondered, “Why did they send this?” When I recognized that it […]

Social Media May Hit the Target, But It’s Not a Magic Bullet

Oh no, not another article about social media! Wait, give me a chance. Here we’ll discuss it from an operations standpoint for property management. Like all popular topics, it’s tough to write about social media without spouting a few clichés. So here they come… Social media is here to stay. Using web and mobile technologies, […]