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Non-English? Non-Spanish? What About the Gap?

My son’s classmate had some great stories when he returned to the US from a nine-month total immersion foreign-language study program. Most were about his struggles with the language… how a mispronounced word or voice inflection dramatically changed meanings and create some awkward situations. That made me wonder… what is the impact on non-English speaking […]

3 Tips for Gaining Control in an Emergency

I saw a news story about how first responders prepare for the unexpected. One official said, “We need to stay familiar with the tools and procedures that are not part of our day-to-day operations. During an emergency, we need to have as much control over the situation as possible.” Now that got me thinking… When […]

Making the Case for Payment Reminders

Five Ideas to Help turn Late Payers into Gold Every month, whether I have a balance or not, I get an email reminding me that my credit card payment is due in 10 days. I’ve never been late with a payment, so initially I wondered, “Why did they send this?” When I recognized that it […]

Crisis Leadership & Emergency Responses

Thinking beyond the plan… a finely-tuned execution makes a good plan great! The midst of a crisis is not the time to figure out what works and what doesn’t. People will be caught off guard. Some will panic. In most instances, there will be chaos and confusion. Dealing effectively with crises, demands leadership, planned responses […]