Blog

It’s Free, Cool, Easy, and Waaaay Underused

When you wanna know now, use the Polling feature anywhere you are.  Want to know if your group would prefer to meet Tuesday or Wednesday? Need to fill a shift and don’t have time to make a lot of phone calls? Need to get volunteers for a last-minute project? With One Call Now’s Polling feature, […]

Red, White and Boom! How to Avoid Those July Fourth Disasters

Over the Fourth of July holiday, families and friends come together to celebrate the nation’s founding; however, for property managers of residential apartment communities, it’s a time for vigilance against the many types of accidents and incidents that can occur when people congregate and celebrations get out of hand. To keep Independence Day in your […]

Social Media Vs. Communications You Can Count On

A paper published in the Proceedings of the National Academy of Sciences last year revealed shocking information: Facebook had deliberately manipulated the news feeds of just under 700,000 users in an experiment on “emotional contagion through social networks.” In this joint study between scientists at Facebook, Cornell and the University of California at San Francisco, […]

Change Can Be Good

Change is inevitable, except from a vending machine.* Change. Good or not so good? We can all cite examples of not-so-good change: the new job with the micromanaging boss, or the new car that was the biggest lemon on the tree. Then there’s good change. Remember when you had to do most of your holiday […]

A Better Way to Communicate with Residents

If you’re like most property managers, you’ve developed a method for communicating with your residents. You may not stop to think about how successfully it works. You are probably more concerned with making sure you notify every resident about emergencies, utility outages, or maintenance work that affects the whole community. Maybe it’s time to think […]

Don’t Give Up on New Year’s Resolutions

They’re not just for losing weight anymore! New Year’s resolutions have gotten a bad rap. Psychologists say that affirmations are more powerful than merely stating a goal. So, take advantage of the fresh-start momentum that comes with a New Year and try these affirmations at your property. 1. Weigh every cost-saving/cost-cutting action carefully against the […]

Resident Communication is Not One Size Fits All

In property management, communicating with residents is more important now than ever. Long gone are the days when you can post a sign or hand out flyers to inform your residents. Many companies have turned to mass notification services to fix this communication problem. However, some use text-only services as their solution. While this may […]

“You’re Already A Customer, So You Don’t Count”

If your top priority is to attract new residents… read this. I was the only customer at a car rental agency the other day, yet no one would help me. They were too busy answering the phones. I finally gave up and called them. When the service rep realized that the person on the other […]

Text-Only: Missed Messages and Misunderstandings

There’s no doubt about it; text messaging is a hit… but it’s loaded with misses, too. Why use a communication method that most people use, instead of using the methods that all people use? Here we’ll discuss the draw backs of text-only messaging and the advantages of using multiple communication methods to reach your residents. […]