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One Call Now Notification System Puts An End To Lunch Shaming

The Hayward Unified School District, with more than 20,000 students in 31 schools in San Francisco’s East Bay, knew it needed a new approach to notifying families about owed balances for school lunches. The district used mailed notices to notify families to apply for free and reduced-price lunches or to pay outstanding balances. In some […]

Four Ways to Bring Proactive Customer Service to Life

The other day a friend told me, “I spend all my time reacting and putting out fires. I don’t have time to be proactive.” Who doesn’t understand that feeling? The shift to a more proactive approach to customer service doesn’t have to mean sweeping changes. Just a few tweaks can net great results. Consider these […]

Robocalls Versus Automated Messaging Services: Setting the Record Straight

For millions of Americans, the arrival of election season means the chance to cast their votes and have a say in the country’s governance. But it can also mean something far less auspicious at the same time: Robocalls. Unfortunately, frustration with robo calling can also interfere with public understanding of another practice aimed at disseminating […]

To Tow… or Not To Tow? Seven Tips to Keep that from Being the Question

I don’t know a property manager who doesn’t grapple with parking issues. At best, they’re a hassle. At worst, they threaten resident safety, satisfaction and retention. They can even send you to court. Towing may alienate a resident… but failure to act on a parking problem could alienate many residents. The best solution is a […]