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A Better Way to Communicate with Residents

If you’re like most property managers, you’ve developed a method for communicating with your residents. You may not stop to think about how successfully it works. You are probably more concerned with making sure you notify every resident about emergencies, utility outages, or maintenance work that affects the whole community. Maybe it’s time to think […]

Don’t Give Up on New Year’s Resolutions

They’re not just for losing weight anymore! New Year’s resolutions have gotten a bad rap. Psychologists say that affirmations are more powerful than merely stating a goal. So, take advantage of the fresh-start momentum that comes with a New Year and try these affirmations at your property. 1. Weigh every cost-saving/cost-cutting action carefully against the […]

Resident Communication is Not One Size Fits All

In property management, communicating with residents is more important now than ever. Long gone are the days when you can post a sign or hand out flyers to inform your residents. Many companies have turned to mass notification services to fix this communication problem. However, some use text-only services as their solution. While this may […]

“You’re Already A Customer, So You Don’t Count”

If your top priority is to attract new residents… read this. I was the only customer at a car rental agency the other day, yet no one would help me. They were too busy answering the phones. I finally gave up and called them. When the service rep realized that the person on the other […]