The Missing Ingredient

Category - Features, News
by Ann Holtzapple on June 6th, 2014

We’ve all been there. You have a goal but missing a key ingredient keeps you from making it a reality. Whether it’s eggs for a birthday cake, the “right” words for an apology, or even – gasp! – limitations on technology. It’s frustrating, makes the journey a little longer, and may cause a few muttered grumbles from time to time. However, when those ingredients appear unexpectedly, it can really make your day.

If you’re a One Call Now client, today is one of those sunshiny-make you smile days. Let me tell you why in two words: Dynamic Subgroups. What’s that, you ask? Well, brace yourself, this is big. The Subgroups you’ve always enjoyed with our notification service are static. You created them to consistently reach one particular group in your organization. They’re handy and wonderful, but they’re static and don’t contain the key ingredient that would put a skip in your step—filters.

For example, let’s say you want to invite only your managers to an event tonight at the Chicago office. You have a static subgroup for Managers, but it’s for managers across all of your locations, perhaps internationally. Well, now you can use Dynamic Subgroups to reach exactly who you need quickly and easily. Simply filter your call list for job title (equals manager) and location (equals Chicago) and you’ll have generated your first Dynamic Subgroup!

No more trying to figure out how to make a list using multiple criteria. We’ve made it as simple as selecting your query from a drop down menu and entering what you’d like to filter for. Need to also filter for managers who have been hired in the last six months? No problem, simply add the filter “hire date is after”. You’re only limited to the data you’ve uploaded in your call list and your imagination.

Here’s to simplicity, choice, and having all the ingredients for successful communications.

For more information on Dynamic Subgroups please visit our Help and Support Center.

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