Communication, Why It’s So Important for a Healthy Working Environment

Category - Business
by Amanda Cupp on April 2nd, 2015

Communication in the workplace is an often overlooked element of a healthy working environment. Without communication, employees feel unappreciated and become frustrated and discouraged. Therefore, as an employer, you must realize how important communication truly is and begin fostering it in order to create a constructive and healthy work environment. As a result, you will ensure your employees are happy, which in turn will make your business more productive and increase your bottom line. To learn other reasons communication is so crucial in an office setting, read the points listed below:

Improves Productivity:
When there is not enough communication among coworkers and employers, productivity can be severely hampered. For example, assume there is a project that should be getting priority due to a looming deadline or irate client. However, the employer, who has this crucial information, has neglected to communicate the urgency of the matter to his or her employees. Consequently, the deadline will likely be missed. Moreover, the boss should listen to his or her employees. Since they are often the ones who actually do the work, procuring their opinion on setting a deadline or meeting a goal is wise.

In some cases, an employer will promise something to a client that is physically impossible for the employees to actually fulfill. As a result, the boss gets mad, the clients become irritated, and the whole office is full of stress. However, this problem is easily avoided with simple communication. The boss can’t expect his or her employees to attain impractical goals when they are unwilling to listen to their employees’ very real restrictions when it comes to fulfilling said request.  Remember—clear expectations and clear communication results in a clear outcome.

Lifts Workplace Moral:
In general, everyone wants to be understood, and this desire does not cease to exist simply because individuals are in a workplace. Famous teacher and writer Leo Rosten once said “Behind the need to communicate is the need to share. Behinds the need to share is the need to be understood.” Although Mr. Rosten was not specifically speaking about workplace relations, his quote fits it well.

Many employers assume that compensation is all employees care about. In other words, as long as an employee is being paid fairly for his or her efforts, they will and should be happy. However, many employees would much rather be heard and understood than receive more income. Of course, income is always appreciated, but for an employee to feel validated, appreciated, and understood, employers have to be willing to listen to them and put their suggestions into action.  After all, nothing is more discouraging for an employee is feeling as if they don’t matter. Jim Goodnight, famous businessman and software programmer, said the following about the importance of showing employees they matter, a quote which showcases the importance of listening and appreciating employees:

“Treat employees like they make a difference and they will.”

How to Improve Workplace Communication:

Now that the importance of communication has been expounded upon, perhaps the following tips on how to improve poor communication would be appreciated:

  • Listen and repeat: If an employer or coworker says something, listen and then repeat what they just said back to them. This allows them the chance to correct any misinterpretation and also lets them know what they are saying is in fact being heard and processed.
  • Be positive: No matter what the topic of conversation, topics should be positive. Remember, one will always catch more flies with honey than vinegar. Therefore, encourage employees in order to create a positive workplace environment.

There are many ways to improve a workplace environment. However, there is probably no other singular change you can make in your office to improve your business’s productivity and atmosphere than to improve communication therein.

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