5 Steps to Improving Staffing Communication

Photo of a group of people standing at a long desk smiling.
Category - Business
by Hillary Bowling on March 2nd, 2018

You exchange a multitude of important information with your staff every day.

But how you communicate that information can mean the difference between an efficient, streamlined process and a waste of everyone’s time. Whether you’re sending out calls for open shifts or conducting a simple staff survey, One Call Now can help you maximize productivity while minimizing effort.

  1. Divide and Conquer
    Whether you have 25 employees or a staff of hundreds, they all have different needs. Rather than broadcasting an irrelevant message to all employees, use Subgroups to define employees by department, location, staff level, or any other criteria and target a message specifically to them. This conserves time and resources by ensuring that staff receive only relevant information and requests.
  2. Quit While You’re Ahead
    The sudden employee call-off can lead to a flurry of phone calls and confusion — particularly if multiple employees affirm that they can fill the opening. One Call Now’s Quota Calling only calls until the void is filled: if a recipient responds quickly, this feature automatically stops calling. Sequence Dialing, meanwhile, lets you send messages in a predetermined order designed to reach certain employees first — useful for when you’re informing managers of a critical development or complying with shift-offering protocol.
  3. Your Message, Your Schedule
    Call Scheduling allows you to set time parameters so your message goes out within an ideal window of time. This prevents untimely disturbances while ensuring that employees receive important information.
  4. Follow Up
    Sometimes messages require a follow-up conversation. One Call Now’s Hot Transfer feature allows recipients to utilize a touch-tone response to immediately connect with a live person. This is ideal for situations where additional information or instructions are necessary.
  5. Trim Time
    If you frequently send out the same messages — for upcoming staff meetings or weather cancelations, for example — administrators can pre-record messages and store them for sending via the delivery method of your choice at any time.

One Call Now’s scope of services can help you seamlessly incorporate these best practices into your staffing communication plan. Try it today!

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