Frequently Asked Questions

Q: Is it difficult to set up and get started?

A: No. First, you create an account. Then create your contact list. To send a message, select which medium you wish to use: voice, text, or email. Create your message, and send it.

Of course we offer many features to customize your messages. For example you can send a message using your voice or have our speak-to-text systems speak it for you. The message can even be translated into different languages and broadcast using phone, text, or email.

Features

 


 

Q: Do I need to install anything?

A: One Call Now’s messaging system is built to save you time and eliminate the stress of mass communication. There’s no installation of expensive hardware or complicated software. Just record your message by phone, mobile app, or with a desktop computer, and we’ll deliver the message fast.

Q: How much does it cost?

A: It’s less expensive than you might think. We handle our pricing specific to each customer by identifying the features you need most. Our goal is to make sure you’re happy with your service and that you don’t pay a dime more than you need to.

Q: What types of communication can I use to contact my group members?

A: With our service, you create one message one time, and it can be delivered in both voice and text to land lines, mobile devices, email, and even social media sites. Delivering a successful message means broadcasting notifications the way each group member wants to receive them.

Q: Is it easy to create and send messages?

A: You can send notifications from anywhere, at any time, by using a desktop computer, or a mobile phone app (Android and iOS), or by making a phone call.  We’re with you every step of the way with helpful explanations, videos, and tutorials in our Help and Support Center.

Q: Can more than one person in my organization send messages?

A: We offer the ability to authorize specific members of your organization to create and send messages.

Q: Is there a limit to how many group members I can have and how many messages I can send?

A: One Call Now knows each of our customers have their own notification needs, so we offer solutions ranging from pay-per-call to unlimited messaging and group sizes from a handful of contacts to thousands. No matter how big or small, there’s a plan fit just for you.

Q: Are my notifications sent immediately?

A: All of our messages are sent very quickly. Ensuring your messages are delivered with speed and efficiency is our job, and we do that by maintaining a broadcast rate of about 12-15,000 messages per minute. You can also prepare your message and schedule it to be sent sometime in the future.

Q: Do you often send emergency or extremely time-sensitive messages?

A: Yes. One Call Now offers a high-priority service for anyone.

Q: How do my messages appear to my group members?

A: For voice and email messages, it’s easy to customize the phone number and email address from which your messages are sent. Your group members won’t be confused by new messages.

Q: How do I know my broadcasts have been received?

A: Our customers have access to a report for each message they send that provides information on how it was received. Voice, text, and email messages all have a confirmation of delivery.  For voice messages, you can also identify whether it was received by a person or an answering machine.



Q: How can I change my contact information or opt-out of receiving messages from One Call Now?

A: One Call Now retains contact information under the direction of its Customers. It has no direct relationship with those whose contact data it retains on behalf of its Customers. If you are an employee, member, resident, or other contact of one of our Customers and would like to change your contact information, please contact the Customer organization directly.

If you do not know what organization is sending you notifications, please contact our customer support organization at 877-698-3262 option 2.

To opt-out of sending messages entirely, Click Here

 


 

Need more help?

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