Public libraries across the United States operate on strict schedules to ensure proper organization. In larger institutions, staff members must coordinate with customers to handle returns and loans. If even a single person is misinformed, extensive delays can result. Reliable communication has been a challenge in the past, but automated calling from One Call Now can help librarians achieve maximum operational efficiency.
For example, the Washington-Centerville Public Library uses One Call Now's voice broadcasting technology to send out custom messages to employees and patrons.
"One Call Now has solved several problems for us," Community Relations Manager Georgia Mergler stated in a testimonial. "Now it takes only a minute for a shift notice to go out. It goes to everyone at the same time, so everyone has the same chance of getting the hours. It also ensures that the message is accurate when it is received."
The online software portal allows users to customize messages, providing options for recorded voice messages or text-to-speech interpretations. In the event of an emergency or serious inclement weather, a library supervisor could send shift advisories to employees from the comfort of his or her home using a computer, smartphone or other mobile device.
The One Call Now system would be particularly useful for reminding customers of due dates, because text and voice messages can be changed to include updated information on rental terms and late fees. Scheduling options eliminate the need to track every book at the end of the month - librarians can set up an automated alert as soon as the customer requests to check it out. This way, a reminder will be sent automatically when the due date approaches.
Librarians should evaluate the automated calling options from One Call Now for all their communication needs.