Keep Your Tenants by Keeping them Informed
Research shows frequent and direct communication between management and tenants is crucial for tenant satisfaction and retention. One Call Now helps tenants and property managers by providing timely, personalized communications without straining the staff or draining the budget.
Commercial property managers rely on Tenant Notification Systems from One Call Now to stay connected with their tenants. Changes that affect the property can have a big impact on your tenants and their businesses. Your staff can be quickly overwhelmed with complaints from tenants who were not informed. When property issues hurt their businesses, tenants move on to properties that support their businesses.
Simple, Versatile, Effective Communication Tool
Whether it’s urgent or routine, One Call Now helps you get the word out quickly and reliably. We make it simple to send messages to your entire tenant list or any group without tying-up your staff, your phone lines or interrupting your operations.
With One Call Now, you reach your tenants using the communication method of their choice: voice, text, or email. When you place your message, it’s immediately delivered to everyone at once and can be delivered across all three communication mediums.
Commercial properties use Tenant Notification Systems from One Call Now to communicate:
Important dates – Remind tenants about lease renewal deadlines, office hours and holiday schedules, and seasonal changes that affect the property.
Emergencies – Send out severe weather warnings, damaged property alerts, evacuation notices, security warnings, reports of criminal activity or suspicious behavior, notices of police actions, and amber/silver alerts.
Operational issues – Give your tenants a heads-up about road, parking lot or garage closures, elevator malfunctions, alarm tests, planned and unplanned maintenance and repairs, planned outages, and snow removal updates.
Event reminders – Keep tenants prepared for community events happening on or near the property, political events, and tenant meetings. You can ask recipients to respond using their keypad to confirm participation.
Payment reminders – Our automated system keeps your staff out of the awkward and time-consuming collection business. Recipients can directly connect back to a billing office to make payments.
One Call Now also helps you streamline communications with your staff:
- Coordinate maintenance and grounds crews
- Issue important reminders
- Broadcast phone calls and emergency alerts
- Notify or remind staff about meetings and events
- Fill shift voids
Special features allow you to tailor messages to your specifications:
- Use the medium your tenants and staff prefer: voice, SMS text or email
- Use the language your tenants and staff speak—our system instantly translates up to 19 languages for voice messages and up to 52 languages for typed messages
- Send messages personalized with your tenants’ names and detailed information
- Set-up subgroups within your call list to target your messages to specific audiences, such as tenants located on a street, floor or building
- Foster two-way communications – ask recipients to respond using their keypad
- Give recipients the option to transfer to a live service representative or staff member
- Choose the caller ID number you want displayed when you call
- Record and store frequently used messages for even faster implementation
- Gather important feedback from tenants when they enter a keypad response
- Get documentation – detailed reporting that’s available within minutes confirms successful contacts and explains unsuccessful attempts (no answer, line busy, disconnected)
Convenient for People On the Go
A free iPhone app from One Call Now provides the ultimate in convenience and messaging abilities. Get a free trial account, view real-time confirmation reports and send messages in seconds. Smartphone apps for Blackberry and Droid will be available soon.
One Call Now makes it fast and easy to send messages anytime from anywhere. All you do is make one toll-free call from any phone, record your message and select your contact list. Choose your entire contact list or any group, large or small, within your list. You can also initiate a typed message from our website. It’s sent to your SMS text and email recipients and it automatically generates a Text-to-Speech voice message for your call list. Your message can be sent to everyone at once across all three communication mediums.
Set-up is simple, efficient and secure. We will help you upload your list of contacts. Your system can easily be set-up to automatically send updates to your list of contacts at One Call Now. There’s no software to purchase, no hardware to install and no additional phone lines are required. Our data transfer and storage employ the highest level of data encryption available.