How it Works

Automated Cell Phone Text Messages - Customer and Employee Message Alerts

How it Works Introduction

Send and track automated mass customer communications or bill reminders via Cell Phone text messages. Improve service and satisfaction. It is versatile enough to:

  • Notify specific groups (large or small)
  • Track detailed information
  • Supply real-time reports

You select the communication method -- voice, text, or email – usually based on the recipient and/or urgency of the message. When a message is prepared, you can choose to send it to everyone at once or in a sequence that you define.

Business notifications originate one of two ways:

  • Automatically initiated calls – triggered by parameters that you determine.    

For example, whenever an invoice is over 30 days late, your customer receives an automated reminder of the past-due invoice.

Or if you manage properties, an automated message is sent to tenants a few days before the end of each month reminding them that their rent is due in a few days.

  • Initiated by sender – sent anytime, from phone, web-connected computer, or from our free iPhone App!

For example, a hospital needs additional nurses to fill a shift and sends out one call to its pool of nurses. The nurses who respond first fill the shift.

In another example, bad weather forces the cancellation of a manufacturing facility’s third shift. A message is sent to all affected employees notifying them of the change and providing instructions on what to do next.

Send voice, text, and email messages to your group, no matter the size using One Call Now's smartphone applications.
Prior to using a notification service, we had to manually call employees to notify them of changes or emergencies. Now we can ensure they are notified almost immediately with one phone...
Tim Sanderson, Manager of Business Continuity Planning
Wright Patt Credit Union

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