How it Works Introduction
Send and track automated mass customer communications or bill reminders via Cell Phone text messages. Improve service and satisfaction. It is versatile enough to:
- Notify specific groups (large or small)
- Track detailed information
- Supply real-time reports
You select the communication method -- voice, text, or email – usually based on the recipient and/or urgency of the message. When a message is prepared, you can choose to send it to everyone at once or in a sequence that you define.
Business notifications originate one of two ways:
- Automatically initiated calls – triggered by parameters that you determine.
For example, whenever an invoice is over 30 days late, your customer receives an automated reminder of the past-due invoice.
Or if you manage properties, an automated message is sent to tenants a few days before the end of each month reminding them that their rent is due in a few days.
- Initiated by sender – sent anytime, from phone, web-connected computer, or from our free iPhone App!
For example, a hospital needs additional nurses to fill a shift and sends out one call to its pool of nurses. The nurses who respond first fill the shift.
In another example, bad weather forces the cancellation of a manufacturing facility’s third shift. A message is sent to all affected employees notifying them of the change and providing instructions on what to do next.