Disaster Recovery Services - Business Emergency Communication Plan

This private, gated community for the over-55 set keeps 1,400 residents effectively informed and engaged through multi-modal messaging.

Home health care provider uses a simple communication tool to update staff on patient care requirements, compliance information, meeting schedules and much more.

Nation's largest provider of appliance repair services communicates critical information quickly to thousands of remote service technicians.

Large, urban emergency department stays focused on patient care by using a staffing communications tool that reaches targeted team members, in moments.

Student apartment complex management quickly and efficiently issues payment reminders, property inspection notices and maintenance announcements to residents and parents.

East Coast healthcare staffing solutions company dramatically increased its ability to save time, reduce costs and meet the needs of its clients.

Refrigeration and appliance business is able to provide customers with a simple and seamless experience including appointment set-up and confirmation calls, saving time and money in the process.

Risk management company headquartered in Norway finds international communication to be more efficient and nearly effortless for its offices around the world. The ability to track and confirm who receives important messages keeps DNV confident employees are protected, informed, and engaged.

Payday lending institution transmits thousands of calls per day, saving time and improving collection results. Call tracking and report generation allow for quick identification of problem accounts.

Real Estate Association effectively distributes membership renewal messages, providing an additional level of customer interaction and liability protection unavailable by other means.

Metropolitan medical center finds a means to maintain staffing balance while saving time, money and resources.

Large regional bank improves employee communication in a few simple steps.

Motorcycle insurance company's message notification service allows consistent communication with customers, with ten percent of customer calls resulting in automatic transfers for policy renewals and payments.

Nation’s most reliable network increased productivity, resulting in increased sales, margins, and customer satisfaction.

Large motorcycle retailer is able to communicate with customer base, increasing customer event attendance by over thirty percent.

Large insurance company keeps its sales force informed while tracking message delivery.

Parnow Friendship House is an affordable housing complex in San Rafael, California with roughly 80 senior and/or disabled residents. Flyers were often overlooked, and OCN messaging/subgroups now ensure residents receive timely messages while enhancing the sense of community.

Campbell Village is an affordable housing complex in Oakland, California, with 250 residents (mainly single women with children or seniors). Flyers were often overlooked, and OCN phone messaging now ensures residents receive timely notice for property inspections and other important events.

This large metropolitan hospital keeps its ICU staffed and its nurses spending more time with patients. When there is a shift opening, one call goes out to all department employees, and the first one to respond gets the shift.

When the largest hospital in Indiana needs to fill shifts, it relies on One Call Now. When there is a shift opening, the charge nurse makes one call that goes to department staff's homes or cell phones. The message also gives directions on calling in to take the shift. This system keeps the charge nurses focused on patient care and less time on the phone.

Retirement community/healthcare facility saved significant time and money while increasing emergency response time. Used technology to communicate weather warnings, power outages and other emergencies. Improved community safety and increased resident satisfaction.Resident notification that once took 3-4 hours to execute now takes 15 minutes.

Faith-based senior community improved communicating activity information, weather alerts and emergency situations with residents, board members and employees, improving attendance at activities as much as 45%, saving over 142 staff hours.

Financial institution saved time and money while communicating emergencies, inclement weather alerts, and facility closings to employees, ultimately being more prepared for a system-wide emergency.

Large privatized military housing community saved over 222 hours of labor while improving communications about utility outages, street sweeping schedules, maintenance messages, and event announcements with employees, neighborhoods, and commands.

Upscale dining, retail, office and residential area saved time and money through increased communication by notifying residents about maintenance, retailers about delayed openings, and quickly filled open security shifts.

Large retail space quickly communicated inclement weather closings and delays to all tenants, while leaving phone lines open to customers. Improved employee communication and crisis alerts, saving time and money while keeping employees and customers happy.

Premier country club delivered time-sensitive information and inclement weather closures to members, reducing traffic to the club when it is closed, while increasing revenue and attendance to club facilities during business hours.

Large residential property management improved communicating inclement weather, garbage pick-up, and snow plowing messages to residents, leaving office lines free and office staff available to assist residents.

Luxury condo community saved time and money while improving communication with residents about maintenance issues; improved community satisfaction was the result.

Military housing complex has improved communication about area construction, inclement weather, and community events while saving time and money

Military housing complex increased event attendance, community satisfaction, and even located a missing child while saving time and money.

Large residential and commercial property management company improved communicating roofing projects, fire alarm notices, parking lot changes and snow removal restriction messages to residents, saving 295 hours of labor.

Senior apartment complex increased event attendance dramatically while saving time and money.

Large third-party logistics provider quickly communicated mission-critical information to areas affected by the Nashville floods of 2010, expediting the clean-up process and minimizing disruptions to customer services.