Would you like to be notified when new blog content is available?

Package Season is Here… Are You Ready?

Property Management - Package Season
by Lisa Eifert on November 11th, 2016

It’s that time of year when rental offices everywhere overflow with packages for residents. Sorting them and notifying residents can be difficult, frustrating, and time-consuming. However, there are ways to streamline the process.

The Survey Says…

According to a recent survey from NMHC/Kinsley, apartment communities can get up to 100 packages every week. When the holidays come around, this figure can easily double. Despite the number of packages coming in, only 25% of apartment complexes use software specifically designed to handle the on-site management of packages. When it comes to high-rise apartments, nearly 60% use management software.


Article Download: Six Ways To Improve Resident Communication  »


While not every rental office accepts packages, 88% do.

Emote KeyboardPackage acceptance is an attractive amenity for prospective renters, ranking only behind fitness . With property managers and their staff spending as many as five hours every week getting packages to residents, it is easy to see that having a package management solution is a good way to get (and stay) organized.

Almost 20 percent of Americans purchase something online as often as one to two times a week.  Packages make up a huge portion of residential mail. Renters can get easily frustrated with lengthy waits to retrieve packages from busy property managers.

Why You Need a Better Solution to Resident Package Delivery

At many communities, property managers must sort packages and wait for residents to come by, or call residents one by one and inform them that a package is waiting. As you know if you’ve done this, individual notification takes a long time. Meanwhile, new packages keep coming and renters are calling to ask if a particular package has arrived for them.

Online shopping is only projected to rise – by as much as 25 percent over the next 12 months.

Shopping Button

If you’re tired of spending time on package sorting and delivery now, imagine how much worse it will get. The more time you spend sorting mail and notifying residents, the less time you have left to tackle the other items on your to-do list.

During a peak period like move-in or the holiday season, packages can pile up and become altogether unmanageable. When residents are waiting for you to wade through a pile of packages to find theirs, they can become frustrated. In a worst-case scenario, your package problem could make them have a negative opinion of customer service and property management at the apartment. They might even decide to move!


Finally, One Call Now has a simple, flexible package notification system that will solve all these pain points at once.


Happy Package Recipient

How Our Automated Package Notification System Works

One Call Now lets you send an automated text message to a single resident or everyone in the apartment building. Imagine having a default text message of “You have a package waiting,” or a saved email or voice message you can use anytime you need to update residents about packages.

With one simple click, you can send this message to residents who do have packages, eliminating all the time you spend letting residents know about their waiting boxes. Because you can choose to send a text message, email, or voice message, you can rest assured that you will reach residents in their preferred way. You can even ask residents to respond or check who’s received the message and who hasn’t. The One Call Now interface is intuitive, easy to use, and saves time.

Are some of your renters non-native English speakers?

No problem! The technology translates your message into their native language, so they understand.

By automating package notifications, you can ensure that packages get picked up quickly, reducing clutter in the office.

Residents will be glad to receive a notification instead of needing to remember or calling you, and you’ll be happy that they are happy. Improved communication can boost satisfaction at your community, and increase the length of stay among residents.


If you’re ready to make your life easier and test out One Call Now in your community, get started today with a 30-day free trial. No credit card or financial information is required to get started.

Get a Free Trial »


Sources

http://www.nmhc.org/Packages/