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Crisis Leadership

Category - Business
by Amanda Cupp on April 15th, 2016

In the event of a crisis, do you already have a plan? Have you shared this plan with your staff? Do you periodically execute your plan to ensure familiarity amongst your employees?

Think Fast, Work Smart, and Make Informed Decisions
Have you ever wondered how first responders are able to calmly and effectively deal with crises? When they are not amidst a crisis, they are getting ready for one. If a crisis occurs at your place of business, you could essentially be the first responder. Some people will panic; this is why you need to decide what will work and what won’t before an actual crisis occurs.

Chaos and Confusion Will Ensue
When a crisis occurs, people are usually caught off guard. In instances like these, you should expect to be surrounded by chaos and confusion.

Lessen Confusion to Limit the Chaos
First responders remain ready for any crisis by continuously training and practicing. Although each crisis is unique, these practice drills help prepare them for common crisis issues. Even entire cities conduct disaster drills. It is understood that actual events during a crisis will vary greatly from the drill: the purpose is to allow first responders and city officials to become familiar with the routine aspects of a crisis.

You Have a Plan–Put it in Motion
Practice drills will help you remember your plan and keep your responses fresh. Executing your plan doesn’t need to happen frequently, but it does have to happen.

Dealing Effectively with a Crisis Means:

  • You need to tap into your leadership skills
  • You have planned responses to various scenarios
  • You have incorporated several efficient communication mediums
  • You have a designated meeting site

Multiple Forms of Communication
Communication mediums include mobile devices, land lines, texts, email, and social media. During a crisis, you need to be flexible because one or more of the communications listed above could be unavailable. Make sure that all of your employees are familiar with each form of communication.

Two-Way Communication
Many times, the duration and aftermath of a crisis last longer than anticipated. While your ability to communicate with others is essential, getting information in is also important. Receiving reliable information from other perspectives helps you make informed decisions and reduce misguided response efforts.

Emergency Plans are Useless if Poorly Executed
Even the best emergency plan is worthless if it isn’t executed properly. Poor execution could lead to loss of life, property damage, and/or the loss of your business, altogether. Fine-tune your plan by thinking beyond the plan itself; consider the details related to executing it. Have practice drills to familiarize your staff with your plan. By thinking ahead, you give yourself an enormous advantage.

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