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Negative Temperatures, Positive Communications

Category - General
by Ann Holtzapple on August 5th, 2015

Several records were set this week at the office. One was for the coldest temperatures the area had seen in over twenty years. Another was for the number of calls we sent on behalf of our clients in one day – over 3 million. Yep, three million phones buzzed that day letting people know about school cancellations, meeting reschedules, and the like caused by the “polar vortex” that covered a good portion of the US.

It’s weeks like this that I love my job. Knowing that people use One Call Now to keep folks from venturing out in dangerous conditions because they didn’t know their destination was closed warms my heart. Taking a look around the office and seeing people who are dedicated to taking care of our clients who call in with questions when it’s been a while since they made a call? That makes me smile. Seeing support folks getting emergency accounts set up on the fly in just minutes so the panicked fellow who called can rest easy knowing his 1,500 church members know that services are cancelled because he fears for their safety? You can’t put a price on that.

WDTN caught wind of our record day and came out to talk to our CEO, Leib Lurie. You can see that video here. Here’s hoping that the worst of the storms for this winter are behind us and that 2014 is a wonderful year. Stay safe and know that when messages matter, we deliver.